Q. The article I found will not download.

There are a few things that might be happening here, but they can easily be solved.

1. Try using a different browser.
2. Clear your cache and browser history
3. Are you searching at work? Possibly at a hospital or government building? These types of institutions tend to have firewalls, which might be preventing you from accessing the desired article. You can solve this issue by logging in to the university remotely. Instructions can be found here: Virtual Desktop at UNBC. Once you have logged in remotely, you should be able to search databases and download articles easily.

If that still does not solve your issue, email us at library@unbc.ca or call the reference desk @ 250-960-6475.