Answered By: Mandi Schwarz
Last Updated: Jan 07, 2022     Views: 45

If you've found a broken link, or a resource that doesn't work, please let us know! We have a team of folks who will do everything we can to get you access to what you need, and will get back to you within one business day.

There are a few ways to report problems:

Here's a link directly to the Report a Problem form: https://library.unbc.ca/forms/contact-library Please fill in as much information as you can, and include permalinks and screenshots if possible.

If you're on the library's homepage, there's a "Let us know" link at the bottom of the Databases tab:

A screenshot of the Library's homepage. A big green arrow points to the "Let us know" link on the Databases tab.

 

If you're on any page of the library's website (library.unbc.ca), there's a "Report a Problem" link in the bottom right of each page:

A screenshot of the footer on the library's website. A big green arrow points to the "Report a Problem" link in the Reach Us section at the bottom right of the footer.

 

If you're searching in our Classic Catalogue, there's a "Report a Problem" link in the top right corner:

A screenshot of search results in the Library's Classic Catalogue. A big green arrow points to the "Report a Problem" link at the top right of the page.

 

If you're searching in our General Search, the "Report a Problem" link is also in the top right corner of the search results:

 

All of the above links will take you to our Report a Problem form.

 

If you've reached our article linker, either from the Get It @ UNBC button in a database or the search results in our General Search, there's a "Report a problem" link on the right side of the page:

A screenshot of an article in our article linker service. A big green arrow points to the "Report a problem" link on the right side of the page.

 

This link brings up a shorter form; please describe the problem as well as you can. When you submit this form, it automatically includes additional information, such as a link to the exact page you are on, which is useful for our troubleshooting.

 

Thank you for your help!

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